Since https://digitalonestore.com/ offers non-tangible, irrevocable goods, we do not issue refunds once the order is completed and the product download will be available and accessible via email or download. The nature of digital media means that once you have downloaded a product, there’s really no way to ‘return’ it. So all payments at this website are non-refundable.
As a customer, you are responsible for understanding this upon purchasing any item at our site. There will be no refund if the product or service is downloadable or usable online in real-time and our records show that the product or service has been downloaded or used through our system.
We stand behind our products, and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download, we generally offer no refunds. We realize that exceptional circumstances can take place with regard to the character of the product we supply.
Download and unzipping issues: it may happen so that you are having problems while downloading the product or unzipping. Claims regarding such issues must be submitted within 24 hours. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. If you are not able to unzip or download the product, please contact us immediately. We will be happy to email you the product to download. Please contact us at support@digitalonestore.com for the same.